Frequently Asked Questions
We list out some of the most frequently asked questions and the relevant answers. You may have many more questions…. We would be only too pleased to hear from you and try to help. Please do not hesitate to call us.
Our commentary there sets out the many, many advantages of cedar by way of a) attractiveness, b) dimensional stability and resistance to warping and benching, c) resistance to decay because of cedar’s “built in” anti-fungal acids and agents, d) the lightweight characteristics of cedar, e) the thermal insulative qualities of cedar…. to name but a few.
Are Your Suppliers Members of International Forest Stewardship Organisations?
Yes. We buy direct from sawmills in British Columbia, Canada, and their woodlands operations are located on publicly-owned land in Canada. They meet or exceed all provincial government regulations and have achieved independent third-party certification of their sustainable forest management practices. Our suppliers were the first Canadian company to join the Sustainable Forestry Initiative® (SFI®) program and have maintained certification on its operations since 2001. Their SFI certification is endorsed by PEFC™ which is recognized globally. In addition they hold a Forest Stewardship Council® (FSC®) certificate in the Mid-Coast region of British Columbia. It can safely be said that the cedar re-planting and cedar management programmes are a positive, rather than negative, in our world concerns about the future of the planet.
Can We Buy Direct From You or Do We Have to Go via Stockists
In brief, either. Our policy is to buy our materials direct from the sawmills and to supply direct to you, the customer… enabling you to buy an quality product at an attractive price. We do also work with a selected number of prestigious outdoor living product display specialists where you have the opportunity of “touching and feeling” our products at first hand. Please let us know your postcode and we can advise whether we have a displaying stockist in your area.
Does Cedar Require Maintenance?
Yes, there is no doubt about this. All timbers change with exposure to the elements and cedar is no exception. The great advantage of cedar is that it has an extraordinarily high resistance to rot and decay because of its inbuilt “thujaplicins” which are naturally occurring in Western Red Cedar, and protect the timber against fungal decay, without the need to further add preservative treatments, which run the risk of being toxic.
Left exposed to the elements, and most particularly if left exposed to direct bright sunlight, cedar will turn a very attractive silvery colour. Some people specify cedar particularly for this feature. Others prefer to retain the original multicoloured appearance…. a rich blend of brown, cream and yellow. We can provide the appropriate cedar maintenance oils, and depending on location and aspect, a treatment is usually needed every 6-12 months. Because of the porous nature of cedar, it is very easily and quickly applied. A typical garden structure for instance, taking probably a maximum of one hour. It is simply applied by either brush or roller, and the dramatic results make it very satisfactory.
In the Case of Cedarlodges, Do I Need Planning Permission?
In the great majority of cases, planning permission is not necessary… particularly in a residential situation. This is because developments in private gardens typically fall under the title of Permitted Development.
This pertains as long as the building 1) is not positioned between your house and a highway, 2) is less than 4 metres high or, if within 2 metres of a boundary is less than 2.5 metres high, 3) along with any additional outbuildings, does not cover more than half the original ground area of the property. Planning permission may be required for properties situated in conservation areas, listed buildings, and areas of outstanding natural beauty.
For more information please see http://www.planningportal.gov.uk/permission/
or for a shorter guide click here
To What Extent Can Timberlodge Offer Bespoke Structures?
Basically we offer the size ranges shown in this brochure. The variety and versatility however, is offered by the great number of variations and “Selections” that we can offer within a certain building/size type. In earlier pages, we cover, in the case of Cedarlodges, the many options that are available, and by a process of “mix and match”, our customers can usually get exactly what they want, and yet it being “something different”.
Is the Price of Delivery and Installation Included?
Yes, the price usually includes delivery and installation with the exception of our Cedella and Chaletta ranges. For these ranges please call us for delivery and installation prices. There are certain areas and distance bands where we make a surcharge. Please check the detail of our price list.
Does the Price Include VAT?
Yes, our prices include VAT at the current rate of 20% (as at April 2012). We show, throughout the brochure, our prices ex VAT and inc VAT, as some of our customers…. particularly our overseas customers….. are VAT exempt and/or VAT is recoverable, and therefore we show it for clarity.
What Guarantee Is There on Timberlodge Products?
15 Year guarantee against timber rot and decay and 1 year against faulty workmanship. Our canopies carry a 5 year guarantee.
Does Timberlodge Manufacture, or Simply Import?
Emphatically, we manufacture. We import from Canada our basic Western Red Cedar materials, but we have a factory in Chesterfield and Stokenchurch involved in the manufacture from raw material to finished product. Truly “Made in Britain” by a family business.
Do you Make Home Visits?
Yes, we will be pleased to do so, and give you our advice. And follow up with a quotation and a design and layout, suitable for your requirements.